Industry standards for customer service

The Code is about protecting your rights as an insured party, and maintaining high standards in the delivery of insurance products and services.

As a signatory, CBHS is committed to providing you with correct information about our products and services. We are proud that we match or exceed the high standards set out in the Code.

Code of Conduct

Plain English that’s easy to understand

We cut out the jargon for our customers. CBHS helps you understand our products and services by training our staff and providing information in plain, easy-to-understand English. Whether you’re reading our website or speaking to one of our representatives, all the information you need is clear and simple to understand.

Easy-to-read paperwork

Our policy documentation is also designed to be easy to read, so that you can make informed decisions about signing up for our products and services. If you have any questions, our friendly team members are happy to help you out with a plain-English explanation.

Protecting your privacy

We know that your privacy is important to you, and we make every effort to keep your information secure. All communications between CBHS and members are kept secure according to federal and state privacy principles. Our IT system and internal processes have also been set up to keep your data safe and sound.

Looking after your rights

Our staff are here to help, and if you ever encounter any problems we encourage you to use our internal dispute resolution procedures. We respect and look after your rights as an insured party every step of the way, so we will also keep you informed of external dispute resolution procedures if necessary.

Contact Us

If you have any further questions or want more information about your health insurance, our friendly team is ready to assist you with your queries. Simply call 1300 654 123 or send an email to and we'll get back to you.

Find out more about the Private Health Insurance Code of Conduct here, or by contacting Member Care on 1300 654 123.