Password recovery terms and conditions

This page contains the conditions of use which apply to your access to and use of the online CBHS Member Centre including any related transactions you make using this service.

Please read carefully through the conditions of use. Your use of the Member Centre signifies your acceptance of these conditions of use. In addition, your use of the service is conditional upon accepting the Disclaimer which applies to all CBHS websites and Internet services.

For the purposes of these terms and conditions, password refers to any access code or biometric information (e.g. fingerprint or face) stored on your device to login to the Member Centre.

Access to CBHS Member Centre

Only the Policy Holder (as defined in the CBHS Health Benefit Fund Rules) is entitled to use the Member Centre. This person is responsible for the payment of contributions for a membership. The Policy Holder has the right to view, change, add or delete items relating to all persons for whom they pay contributions.

In the event that the Policy Holder allows access to any other person, CBHS does not accept responsibility for transactions conducted in the Member Centre. It is the responsibility of the Policy Holder to protect the security of their membership number and password.

Online Correspondence

By registering for the Member Centre the Policy Holder agrees to have their mail preference set to email and receive correspondence sent by CBHS electronically.

A new mail notification will be sent to the Policy Holder’s email address when new correspondence is available in the Policy Holder’s CBHS Mailbox.

A Policy Holder can change their mail preference at any time via the Member Centre or by contacting the CBHS Member Care Centre.

The Policy Holder agrees to receive electronic newsletters, promotional offers and other information related to their health insurance. The Policy Holder can choose to opt-out from receiving these communications by updating their preference on the Member Centre or using the ‘unsubscribe’ option within these communications.


The self-service pages of the Member Centre are protected by 256 bit SSL encryption to help ensure the confidentiality and integrity of information passed between the CBHS Server and the Policy Holder’s browser.

In seeking to use the Member Centre, each Policy Holder agrees to assist in maintaining the security of their own information by protecting their membership number and password.

Each Policy Holder further agrees to:

    1. Change their password upon initial access being granted to the Member Centre;
    2. Keep their password secure and protected;
    3. Keep only one record of their password;
    4. Keep the password record in a separate place to their CBHS membership card;
    5. Not tell any person their password;
    6. Not allow any other person to use their password when logging into the Member Centre; and
    7. Change their password regularly.

The Policy Holder agrees to contact CBHS immediately when they become aware of any inappropriate use of membership details or access to their online details.


Information pertaining to membership made available to a Policy Holder by the Member Centre may not always be up to date. For example, Remaining limits shown (where available) do not take into account any unprocessed claims. However, changes made by a Policy Holder to their membership details will take immediate effect. For example, a Policy Holder will be immediately bound by changes made to their bank account details.

All benefits are payable in accordance with the CBHS Health Benefit Fund Rules, copies of which are available from the CBHS website or upon request from CBHS. In the event any information provided by the Member Centre is inconsistent with the Health Benefit Fund Rules, the Health Benefit Fund Rules will prevail.

CBHS retains the right to cancel use of the Member Centre at any time without notice if we believe loss might be caused to a Policy Holder or CBHS.


CBHS will collect, use and deal with personal and health information in accordance with the CBHS Privacy Policy. This policy may be accessed on the CBHS website. In addition to the uses outlined in the CBHS Privacy Policy, this Website and the Member Centre use ‘cookies’ to provide a better service. 
A ‘cookie’ is a packet of information that allows the server to identify and interact more effectively with other computers.

When a Policy Holder uses either our Website or Member Centre, we send a ‘cookie’ that gives each computer a unique identification number. A different identification number is sent each time our site is used. ‘Cookies’ do not identify individuals, although they do identify browser type and internet service provider.

Each computer may be configured to accept all cookies, reject all cookies or notify the user when a cookie is sent. If a Policy Holder rejects all cookies, they may not be able to use either the CBHS Website or the Member Centre.

For further information about CBHS privacy and information handling practices, please contact us by

    • Email at
    • Telephone 1300 654 123 and ask for the Privacy Officer;
    • Write to the address below:

Privacy Officer

CBHS Health Fund Limited
Locked Bag 5014
Parramatta NSW 2124