DIRECT DEBIT SERVICE AGREEMENT

CBHS Health Fund’s Commitment

CBHS Health Fund will confirm the direct debit arrangements prior to the first drawing, and directly debit your nominated account on CBHS Health Fund’s drawing dates. If the nominated day falls on a weekend or public holiday, deductions will be made on the next business day. 

Debiting your account

By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account.  You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.

CBHS Health Fund debits all payments in advance. Your debit amount will not vary unless:

• Your contributions are owing prior to your initial debit
• You change your level of cover which has a different contribution rate
• You relocate to another state which has a different contribution rate
• You change your payment frequency or payment method
• Your contribution was returned unpaid by your financial institution
• You resume your membership after a suspension period
• Your contribution rates change.

CBHS Health Fund will advise you at least 14 days to the new rates taking effect CBHS Health Fund will keep all information pertaining to your nominated account at the financial institution private and confidential. Information may be provided to our or your financial institution to resolve a dispute on your behalf or to the extent specifically permitted by law. 

Your rights

If you want to make changes to the drawing arrangements, please notify CBHS Health Fund in writing at least 4 business days prior to your next scheduled drawing date. Changes may include:

• Altering your level of cover and drawing frequency.
• Stopping an individual debit.
• Suspending the Direct Debit Request (‘DDR’), or
• Cancelling the DDR completely.

Your commitment to us

It is your responsibility to ensure that:

• The account you nominate can accept direct debits.
• Sufficient cleared funds are available in your nominated account on the due date.
• The authorisation given to draw on the nominated account is identical to the account signing instruction held by the financial institution where the account is based.
• You check your account statement to verify that the amounts debited from your account are correct.
• You notify CBHS Health Fund if the nominated account is transferred or closed.
• You pay your CBHS Health Fund contributions by an alternative method if the direct debit arrangements are cancelled by either you or CBHS Health Fund.
• Your payments are up-to-date, whether a notice is received from CBHS Health Fund or not.
• You should check with your financial institution whether direct debiting is available from your account as direct debiting is not available through BECS on all accounts offered by financial institutions.

If your drawing is returned or dishonoured by your financial institution, we will notify you in writing. Any transaction fees payable by us in respect of the above may be passed on to you. Consecutive returns or dishonours may result in the direct debit facility being withdrawn.  

Disputes

If you believe that there has been an error in debiting your account you should call us on 1300 586 462 and confirm the details in writing with us so that we can resolve your query. If your account has been incorrectly debited we will arrange for your financial institution to adjust your account accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If your account has not been incorrectly debited, we will respond to your query by providing you with reasons and copies of any evidence for this finding.

Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential.  We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

• to the extent specifically required by law; or
• for the purposes of this agreement (including disclosing information in connection with any query or claim).