Helping you obtain the correct diagnosis and treatment

If you’re a CBHS Prestige (Gold) member, Best Doctors gives you access to leading medical experts around the world, helping you to make more informed decisions about the diagnosis and treatment of your medical condition.

Founded in 1989 by doctors at Harvard Medical School, Best Doctors has more than 30 million members in 70 countries.

For more than two decades, Best Doctors has been asking doctors to nominate the physicians they believe are leaders in their field. As the biggest ongoing peer-to-peer survey in the medical industry, Best Doctors has currently identified over 53,000 experts in over 450 specialties and sub-specialties.

Doctors cannot pay to be included on this list, nor can they nominate themselves for inclusion. It is based entirely on nominations by their peers.

Being a Best Doctors member gives you access to the knowledge and expertise of these specialists through two unique services:


This is a process developed by the founders of Best Doctors at Harvard Medical School, with the aim of providing a greater level of accuracy in diagnosis and treatment.

This is not just a second opinion. It is the opportunity to have a world-leading expert who specialises in your condition review your case, following which they provide an in-depth analysis and confidential recommendation.

It is designed to complement your own doctor’s diagnosis and possibly provide valuable additional information that they can use in your treatment plan.

Call Best Doctors and you will be assigned a Member Advocate to act on your behalf. Your medical records are then collected and analysed by an internal doctor, who creates a clinical summary. The most appropriate expert in your field then reviews this summary along with your medical records, and in some cases even has your samples retested at leading institutions.

Many of these experts work in highly respected centres of excellence such as Johns Hopkins, The Mayo Clinic, Mount Sinai, and leading hospitals within Australia.

The expert then writes a confidential report, including diagnostic and treatment recommendations. Best Doctors then reviews the report and shares it with you, and with your treating doctor if you so desire.

To date, the input of these experts has led to a change of diagnosis in roughly 15% of Australian cases and a suggested treatment change in 25% of cases.

Ask the expert

Ask the Expert

This second service for CBHS Prestige (Gold) members is a way for you to obtain answers to questions you may have about your medical condition that don’t require a complete review of your records.

Call Best Doctors and they’ll ask you about your medical history and what questions you want answered. They then match your questions to the most appropriate expert on their database and forward your questions to them.

The expert will then review your questions and provide answers, recommendations and treatment options in a comprehensive, personalised report, which you will receive within 5 to 7 days.

Contact Best Doctors

If you are a CBHS Prestige (Gold) member and you have questions or concerns about your diagnosis or treatment plan, contact Best Doctors today. Their services are designed to see that you receive the best possible medical advice, allowing you to make informed decisions about your condition.

Best Doctors provides services for a wide range of medical conditions (excluding emergency services and mental health disorders) and your details are treated with 100% confidentiality at all times.

While many doctors find their expert input very helpful, Best Doctors does not share your information with CBHS or with your treating doctor, unless authorised by you to do so.

The decision of whether to follow the expert’s recommendations is also entirely yours. So for an obligation-free chat, give Best Doctors a call today on 1800 830 082.

If you are not currently a member with a Prestige (Gold) package but are interested in upgrading your cover to gain access to this invaluable resource, contact our Member Care team today on 1300 654 123 and one of our friendly staff members will be able to help you.


Evelyn’s Story

After a battle with thyroid cancer, Evelyn lived cancer-free for 32 years – until a lung cancer diagnosis. “My head was spinning,” she says. “I couldn’t even think.” Evelyn’s case was reviewed by a Best Doctors pathologist at Boston’s Brigham and Women’s Hospital. After studying Evelyn’s cancer cells and ordering additional tests, he concluded that Evelyn was experiencing a thyroid cancer recurrence, not lung cancer – even though the tumour was in her lung. Best Doctors put Evelyn’s case in the hands of a nationally recognized thyroid cancer expert from Johns Hopkins. Today, instead of facing the deadliest of all cancers, Evelyn is dealing with a cancer she has fought before – and beaten. “Best Doctors makes you feel so confident. It’s the best thing that ever happened to me.”

Mark’s Story

Mark had been struggling with rheumatoid arthritis, but a variety of therapies enabled him to live a fairly normal life. After years of treatments, his muscles began to deteriorate. Walking and daily chores became difficult. Mark was forced to stop working. Due to the rare nature of muscle diseases, local doctors were unable to identify a cause. Then Mark’s wife learned that Best Doctors was included in her insurance policy. Mark’s case was sent to a rheumatologist and to a neurology expert from Harvard School of Medicine. The neurologist identified that Mark was experiencing a rare negative reaction to one of the arthritis drugs – a drug that had proven fatal in a similar case the expert had seen before. Mark’s doctors agreed with the expert’s findings and he was taken off the drug. Says Lisa, “Not only has Best Doctors helped Mark but potentially other people with similar problems.”

Frequently Asked Questions

What types of medical conditions qualify for Best Doctors?

Best Doctors provides services for a wide range of medical conditions. They can include everything from back pain and sports injuries to chronic diseases and life-threatening illnesses. However, Best Doctors does not provide emergency services or services for mental health disorders.

Do I have to travel or collect my own medical records?

No, all you have to do is make a confidential call to Best Doctors and they’ll handle everything for you. As all your contact with Best Doctors will be over the phone or the Internet, you do not need to travel, visit doctors’ offices or contact your doctor(s) to obtain records, images or other information related to your medical case.

Does Best Doctors share information about my case?

Best Doctors is 100% confidential. They will not tell CBHS about your call or its contents. The Best Doctors expert’s report is shared with your treating doctor(s) and with CBHS only with your written consent.

Who are the doctors Best Doctors uses?

Best Doctors physicians include the world’s top medical specialists. They are selected by other doctors through a comprehensive review process. Best Doctors surveys doctors to find out which doctors they trust most. Every doctor in the survey is asked, “If you or a loved one needed a doctor in a certain specialty, who would you choose?” Doctors cannot pay to be included on the Best Doctors list or nominate themselves for consideration.

Do I have to follow Best Doctors’ recommendations?

No. You remain in full control of your healthcare decision-making. The information you receive from Best Doctors is intended to help you make informed decisions regarding your diagnosis and/or treatment plan, and only you can decide whether you want to share the report with your treating doctor or not. Best Doctors will not share your report with your doctor unless you authorise it.

How will Best Doctors work with my treating doctor?

Best Doctors shares its expert’s findings with you first — and only with you. Then Best Doctors will share the expert’s report with your treating doctor once they have received your authorisation. They will not share the report without your consent. The goal of Best Doctors is to provide useful information so that you and your doctor can make more informed decisions together regarding your treatment.

Most doctors find that collaboration with other experts is very helpful, especially in complex situations. Best Doctors enables doctors to collaborate in a new way.

Isn’t asking for a second opinion from Best Doctors insulting to my doctor?

Not at all. Treating doctors who have worked with Best Doctors appreciate having access to respected experts in their field of practice. They also gain access to information regarding innovative diagnostic and treatment protocols that might not be available yet in their local communities.

How will Best Doctors maintain my privacy?

Best Doctors complies with all relevant state and national laws and regulations related to patient privacy. Unless required by law, your specific name and medical information will NOT be shared with anyone, including CBHS or treating doctor, without your written consent. On occasion, de-identified information may be used to help improve the Best Doctors program.

How do I know if I’m eligible for Best Doctors?

You’re eligible for Best Doctors if you are covered by a CBHS Prestige (Gold) policy.

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