We want you to make better and more informed choices when selecting health care providers. That’s why we’re excited to partner with Whitecoat, Australia’s most comprehensive healthcare provider directory that more than four million Australians use to find, choose and review healthcare providers based on their service level.

Whitecoat’s directory includes more than 250,000 healthcare providers and over 750,000 customer reviews. Simply find, choose and review your healthcare provider based on your experience.

What does this mean for you?

Next time you visit a healthcare professional and submit a claim, you may receive a Whitecoat survey with four short questions asking you to rate your experience. The goal is to enable others, just like you, to be more informed when choosing a healthcare provider.

The survey will be sent to you via SMS and you may receive a friendly email reminder a few days later. It only takes about 20 seconds to complete and is a great way to give feedback about your provider

All reviews are completely anonymous, and moderated according to the Whitecoat moderation guidelines, then shared on the practitioner’s Whitecoat directory listing.

Worried about privacy? No worries – we are committed to keeping your medical information anonymous

We want your surveys to be fun, safe and private. To make sure your data and health is protected, the only details shared with Whitecoat will be:

• First name
• Last name
• Mobile number
• Email address, and
• The provider you visited
  

We will never share any medical or other personal information about you. For more information about our Privacy Policy.

More information

For more information about the survey process, you can check out our Frequently Asked Questions.